Online Customer Service Podcasts online marketing

Interview with Wikipedia editor Jonathan Hochman

February 15th, 2007

Get an inside look into this valuable online encyclopedia in Stephan Spencer’s interview with SEO specialist Jonathan Hochman. They cover topics like: building knowledge about your brand, delivering traffic to your website, avoiding “linkspam” and things you should definitely not do to anger the Wiki editors.

 
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Organic Search Interview with Elastic Path

February 13th, 2007

by Brian Klais

In this engaging interview with Dave Olson, Marketing Coordinator for Elastic Path Vancouver, Netconcepts’ VP of Search, Brian Klais discusses his first-hand knowledge of organic search.

In this podcast, Brian focuses on the knowledge and on-going expertise needed to succeed in the organic search market. SEO Best practices can be found anywhere, (just search Google). However, how are you scaling optimization across your entire website? Which techniques will light the most search engine bulbs? How can my keywords open the door to the Long Tail of Natural Search? Listen as Klais answers these questions and shares his expertise on the latest techniques used to get found through organic search.

Interview conducted by Dave Olson, Marketing Coordinator for Elastic Path (Elastic Path podcast 24) on Tuesday, February 13, 2007.

 
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Interview with Neil Patel, Social Media Optimizer

February 7th, 2007

by Stephan Spencer

The phrase “social media optimization” is relatively new to search. SMO is defined as: the new art of wielding tools, strategies, and influence for the purpose of gaining visibility on social media networks and websites like Digg.com, del.icio.us, reddit, NewsVine, Netscape.com, MySpace and even Wikipedia.

Neil Patel a leading practitioner of social media optimization, a top influencer at Digg.com and an eloquent speaker. In this 15 minute interview, Stephan Spencer, President and Founder of Netconcepts, sits down with Neil to talk about the most important social media sites. You’ll learn how to get there, how to determine potential risks, and what the benefits are to engaging in SMO.

 
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Key Performance Indicators (KPIs) Interview

February 1st, 2007

by Brian Klais

In this interview with Brian Quinton, Senior Editor of DIRECT Magazine, Netconcepts’ VP of Search, Brian Klais discusses the key performance indicators facing search marketers today. Learn, from an industry leader, the essential concepts behind the Long Tail of Natural Search. Listen and discover how to utilize website analytics to grow your “tail,” increasing your search engine marketing ROI.

Interview conducted by Brian Quinton, Senior Editor of DIRECT Magazine on Thursday, February 1, 2007.

 
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Web 2.0 for Publishers

January 30th, 2007

In this presentation to The Wisconsin Publishers’ Production Club’s (WPPC) Catalog Innovations meeting in January, Netconcepts’ Director of E-Business, Hershel Reese explains how Web 2.0 has great implications for catalogers and publishers online.

RSS feeds are changing the way people are consuming their media. You need to stay on top of this channel in order to remain competitive online.

Web 2.0 is also changing the way people interact with web properties. The user generated content phenomena is helping site owners to actively engage an audience and build community online.

This presentation will also discuss how one online publisher, www.dmnews.com, is leveraging the Web 2.0 tool kit.

Social Media Sites are emerging as a channel to be reckoned with online. If you are not participating in these communities you are missing opportunities for increased brand recognition and traffic to your sites.

You Will Discover:

  • Best practices for RSS usage
  • The benefits of user generated content
  • Why tagging matters for website owners
  • How industry leaders are leveraging Web 2.0
  • How social media can bump up your traffic and impressions

This presentation was originally held on Tuesday, January 30, 2007 at The Country Springs Hotel in Pewaukee, WI.

 
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Beneath the Surface of Search

January 1st, 2007

by Brian Klais

Originally published in Multichannel Merchant

It’s 2007 already. If you are like most merchants, you’ve followed the advice of your NSO firm and completed some basic site optimization projects. You routinely spot check your Google indexation, and your rankings on 100 or so “trophy” keywords to show your executive team. And a look at your web analytics shows your natural search channel sales growing. So what’s wrong with this picture?
Let the Long Tail of natural search and KPI metrics strengthen your website through best practice SEO.

Continue reading »

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Replace by Referrer 1.0

December 30th, 2006

The WordPress plugin “Replace by Referrer”, written by Charlie Evans, Sr. Developer at Netconcepts, was designed for a client who had advanced tracking capabilities in place but no way to utilize them. When prospect phone calls came in they wanted to know which search engine referred them. Additionally, they wanted to offer a different phone number displayed for each search engine. The Replace by Referrer plugin was developed to automatically replace defined text on pages and posts within content depending on search engine referrer.

If Google refers a visitor to your site, a custom phone number (specific to Google traffic) or a custom link (to a specific Google referred landing page) will be displayed to that visitor. The same technology can be applied to MSN (rebranded as Live Search), Yahoo, and all other search engines as well without having multiple pages for each search engine.

It is completely free and has been released as “open source” under the GPL license. So enjoy!

Features include:

  • Allows you to replace specific text strings in pages and posts with search engine specific referrer content.
  • Session identification specific to search engine. Replace by Referrer remembers which search engine the visitor came from throughout your entire site.
  • And best of all, it’s FREE!

Download the plugin!

Installation instructions

  1. Upload replace_by_referrer.php to your wp-content/plugins directory.
  2. Activate the plugin.
  3. Go to Plugin Editor
  4. Click the “Replace by Referrer” file in the right hand column
  5. Scroll down to “// comment about this replacement” (See example below)

    // comment about this replacement
    '{test1}' => array(
        'google' => 'google1',
        'msn' => 'msn1',
        'yahoo' => 'yahoo1',
        'default' => 'default1',
    )

    Replace google1, msn1, yahoo1, or default1 with any text string.

    For Example:
    // comment about this replacement
    '{test1}' => array(
        'google' => '1-888-207-1109',
        'msn' => '<a href="http://www.netconcepts.com">netconcepts</a>',
        'yahoo' => '<img src="http://www.example_image_URL.com" />',
        'default' => 'This default text would appear in place of {test1} if the referrer is not Google, MSN, or Yahoo',
    )

  6. When you have everything configured, insert {test1} within a post or page where ever you want the specified text seen above to appear.

Note: In the example seen above, if Google were the referrer, {test1} would appear as “1-888-207-1109″, if MSN were the referrer, {test1} would appear as netconcepts, etc.

To-do

  • Configure all the referrers and replacements via the WordPress options menu in the Admin, as opposed to hardcoded in the plugin.
  • Modify the code so that you can serve the text string based on referring keyword, as opposed to referring by search engine.

Feedback?

Got a bug to report? Or an enhancement to recommend? Or perhaps even some code to submit for inclusion in the next release? Great! Share your feedback by commenting to this post.

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What it means to be an online marketer

October 1st, 2006

by Jacqui Jones

Originally published in NZ Marketing

As a brand owner, it is important to recognize the role in which search marketing plays in the wider marketing mix and understand that it is more than sprinkling a handful of keywords on pages. Natural search marketing or search engine optimization is more than just keywords.

Continue reading »

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Buzz Marketing Teleconference

August 24th, 2005

by Stephan Spencer

Originally published in MarketingProfs

In this teleseminar, Netconcepts’ founder Stephan Spencer talks with buzz marketing experts Dave Balter, Luanne Calvert, Ben McConnell, Jackie Huba, Jim Nail, Jerry Needel and Emmanuel Rosen.

Learn what buzz marketing is, how to implement an effective buzz marketing campaign and why word-of-mouth can be a wonderful tool to add to your marketing arsenal.

Read the Executive Summary: part 1 and part 2

Download the Transcript: PDF (300 K)

Produced by MarketingProfs.com

 
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Email Marketing Teleconference

August 22nd, 2005

by Stephan Spencer

Originally published in MarketingProfs

In this teleseminar, Netconcepts’ founder Stephan Spencer moderates a panel of email marketing experts, including Chris Baggot, Rok Hrastnik, Eric Kirby, Jim Sterne, and Shar VanBoskirk. The output of which is an insight into email marketing’s true power and potential. Produced by MarketingProfs.com.

Read the Executive Summary: part 1 and part 2

Download the Transcript: PDF (300 K)

 
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